Questions people ask.
When does my free trial start and end?
When you choose. Once your company details, one staff member and one real job are in, LignaFlow asks if you’d like to start your 14-day trial. Say not yet, and a Start free trial button waits in the header until you’re ready. If you never start it, it starts by itself 30 days after you sign up. It ends 14 days after it starts, and the app shows the end date the whole way through. You don’t need a card to start.
When am I first charged?
Not before your trial ends. If you subscribe during the trial, the first $149 is taken on the day the trial would have ended, then on that date each month.
Does $149 include GST?
Yes. It’s in Australian dollars and includes GST. Every invoice can be downloaded from Plan & billing.
What happens if I don’t subscribe?
Your account goes read-only. Nothing is deleted, and everyone can still open and export every job. Subscribe and you can make changes again straight away.
Is it really one price for the whole shop?
Yes. $149 a month covers your company: as many jobs, staff and devices as you like, and every feature. There are no per-user fees.
What do I need to run it?
A web browser. Phones and iPads open in Simple mode, computers in Full mode, and a TV in the workshop can show the kiosk screens. There’s nothing to install.
How do my staff get in?
You send them an invite from Team access. They make a login and land straight on your board. You choose who’s a manager and who’s staff: staff can clock on, tick checklists and raise holds, but can’t change jobs or see pay rates.
Can I bring in the jobs I already have?
Yes. Download the Excel template from the Jobs page, put in one row per job (and its items if you like), and import it. You can also upload your own job list – columns like Job no., Client and Due date are matched for you.
Can I cancel any time?
Yes, from Plan & billing, where you can also change your card and download invoices. You keep full access until the end of the month you’ve paid for, then the account goes read-only.
Where is my data kept, and is it backed up?
In a managed PostgreSQL database run by our hosting provider, Railway, sent over HTTPS and kept separate from every other shop. Owners and managers can download everything as one file from Settings → Access & data at any time, so you always have your own copy. The privacy policy has the details.